A few days ago I talked about my negative experiences with 1&1 Internet. Well, I'm happy to announce that they've seemingly done the right thing and have canceled my account with a full refund!
Dear Dustin Davidson,
Thank you for contacting us.
I can see that you have already cancelled your package. You won't be
charged for this service again. As well, I have refunded your only
invoice. This is in accordance with the 90 day money back guarantee.
You should see this refund on your next invoice/statement. Thanks.
If you have any further questions please do not hesitate to contact us.
--
Sincerely,
Joseph Quinn
Technical Support
1&1 Internet
Now, I say seemingly, because there are still no refunds posted to my credit card. Time will tell on that one, but I *did* receive an invoice from them for the negative amount. Yippee!
This doesn't change my opinion of them however. NOTHING should be this difficult. It's just bad business, period.